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Coronavirus Outbreak (COVID-19)

Our travel insurance policies have an exclusion which prevents you for claiming for any circumstances known prior to purchasing a policy or booking a trip which may cause a claim. Late on 11th March 2020 the World Health Organization confirmed Coronavirus (COVID-19) had reached pandemic status. Therefore, it is reasonably foreseeable that it may give rise to a claim.

Any new policy purchased will not cover any cancellation:

If the product you choose includes emergency medical costs, we will cover your medical costs related to Coronavirus provided you have not travelled against World Health Organization or any other government body’s advice in your home country or the country you are travelling to, or medical advice. If you are forced to quarantine during your trip, we will cover the applicable associated costs of same, up to the policy limits, subject to a medical certificate or an official test result.

If the product you choose includes cancellation, we will cover cancellation if you, a close relative or travelling companion become ill, quarantined or are refused boarding due to Coronavirus, subject to a medical certificate or an official test result.

For any new policy purchased, or trips booked, all benefits will continue to apply except the cancellation exclusions listed above.


HOW DO I STAY HEALTHY AND AVOID GETTING SICK?

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COVID-19 is a contagious virus that can be easily transferred from one person to another. You can’t always tell when a person is sick, and someone who doesn’t appear sick may still have COVID-19, which is why it is important to take precautions and practice social distancing.

Many restrictions are already in place to slow the spread of the virus. By following the instructions of the health authorities in your area, you can play an important role in reducing the impact of the virus and protecting yourself and vulnerable people.


WHAT SHOULD I DO IF I FEEL SICK?

Symptoms of COVID-19 include: If you are showing symptoms of COVID-19: It is important that you follow the approved protocols and procedures as outlined by the public health authority in your area.


WHAT SHOULD I DO IF I HAVE MILD SYMPTOMS?

Self-monitor for symptoms. If your symptoms are mild, follow your usual routine for managing a cold or flu:


Doctor Please! Services

Doctor Please! is available to those who are exhibiting symptoms of COVID-19, as well as other illnesses, and your consultation will be billed directly to .

Who can access this service?

Simply download the app and follow the steps outlined hereOpens a new window.

Request a consultation with a physician and clearly describe your symptoms. If you are concerned about COVID-19 please describe this in the “tell us more” section.

Be prepared with a list of your symptoms and how long you have had them, and your travel history information (if applicable).




SHOULD I RETURN TO MY HOME COUNTRY?

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CLAIMS-RELATED ASSISTANCE


For EMERGENCY Claims Assistance - Contact the 24-Hour AXA Medical Emergency Assistance Number

Follow the advice and COVID-19 guidelines of your local health authorities.

The well-being of our Insureds is our number one priority. International Insurance will continue to follow this situation and will endeavour to provide timely updates as it evolves.

Here are some useful links:

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